Terms of Service

These terms apply to every quote we issue and every piece of work we deliver. A signed quote, or a written go-ahead on one, is your agreement to them. Where a quote says something different from these terms, the quote wins.

Who we are and what we do

Aurasite ("we", "us", "our") is a Sydney creative software agency. We design and build custom websites, web and mobile apps, business automation, integrations between systems, and data and reporting tools. Where agreed in a quote, we also host, monitor and maintain what we build.

Quotes and pricing

• The figures on our pricing page are projections that show how scope moves price. They are not quotes.
• A written quote is a fixed price for the scope it describes. That price does not change unless the scope does.
• If you ask for something outside the quoted scope, we will quote it separately, in writing, before starting it.
• Quotes are valid for 30 days. All prices are in Australian dollars. GST is shown separately where it applies.

Payment

• Payment stages are set out in the quote. Typically a deposit before work begins, with the balance due on handover.
• Invoices are due 14 days from issue unless the quote says otherwise.
• We may pause work on overdue accounts and charge interest on late amounts at 2 percent above the Reserve Bank cash rate.
• Deposits cover work already scheduled and are not refundable once work has started, unless we agree otherwise in writing.

What we need from you

• Accurate and complete information about your business, the problem, and any systems the work has to connect to
• Content, images, logins and access when they are needed, and the right to let us use them
• Feedback and approvals within the times the project plan sets out
• A named person who can make decisions on your behalf

Delays in any of these move the delivery date by at least the same amount.

Timelines

Delivery dates in a quote assume the inputs above arrive on time. Third-party outages, changes to platforms we integrate with, and scope changes can also move dates. We will tell you as soon as we know a date is at risk and agree a new one with you.

Revisions

The quote states how many rounds of revision are included at each stage. Revisions beyond that, or changes after a stage has been approved, are quoted separately.

Ownership

When the final invoice for a piece of work is paid, you own what we built for you: the design, the source code specific to your project, the content, and the domain names, hosting accounts and platform accounts set up in your name. We will hand over access and documentation as part of delivery.

We keep ownership of tools, libraries and code we had before your project or that we build for use across clients. You get a permanent licence to use them as part of your deliverable. Open-source components stay under their own licences.

Unless you tell us in writing not to, we may show the finished work in our portfolio and describe the project in general terms.

Third-party platforms

Automations, integrations and hosting depend on services run by other companies, such as payment providers, calendars, accounting software and cloud platforms. Those services have their own terms and fees, which you agree to directly. We are not responsible when a third-party service changes, fails, or withdraws a feature, but we will quote the work needed to adapt.

Hosting and maintenance

Where we host, monitor or maintain work for you, the scope, monthly fee and notice period are set out in the quote. Either side can end an ongoing arrangement with 30 days written notice. On ending, we will hand over the accounts and data and help you move, with any transfer work quoted in advance.

Cancellation

You can cancel a project by written notice at any time. We will invoice for work completed and costs committed to that point, and you will receive what has been built so far once that invoice is paid.

Warranties

We warrant that our work will match the quoted scope and will be free of defects in our own code for 30 days after handover. Report a defect in that period and we will fix it at no charge.

We do not promise specific business results. Search rankings, traffic, conversion rates and revenue depend on factors outside our control, and nothing on this site or in a quote is a guarantee of them.

Nothing in these terms excludes or limits any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Liability

To the extent the law allows, our total liability for any claim connected with a piece of work is limited to the fees you paid us for that work. We are not liable for indirect or consequential loss, including lost profit, lost data or lost business, however it arises.

Confidentiality

Each side will keep the other's confidential information private and use it only for the project, unless the law requires disclosure. This continues after the work ends.

Changes to these terms

We may update these terms from time to time. The version on this page when you accept a quote is the version that applies to that quote.

Governing law

These terms are governed by the laws of New South Wales, Australia. Any dispute is subject to the exclusive jurisdiction of the courts of New South Wales.

Contact

Aurasite, Sydney, New South Wales, Australia Email: hello@aurasite.com.au Phone: +61 420 498 338