Privacy Policy
Last updated: 19 November 2025
1. Introduction
Aurasite. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Information You Provide
We may collect information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number)
- Company name and business information
- Project requirements and details
- Payment information (processed securely through third-party payment processors)
- Any other information you choose to provide in communications with us
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to your inquiries and provide customer support
- Send you technical notices, updates, and support messages
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues
- Comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
We use the following types of cookies:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Performance cookies: Collect information about website performance (e.g., Microsoft Clarity)
5. Third-Party Services
We may use third-party services that collect, monitor, and analyze information, including:
- Google Analytics: Website analytics and usage tracking
- Microsoft Clarity: User behavior analytics
- Payment processors: For secure payment processing
- Email services: For communication and marketing
These third parties have their own privacy policies addressing how they use such information.
6. Data Sharing and Disclosure
We may share your information in the following situations:
- Service providers: With third-party vendors who perform services on our behalf
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with any merger, sale, or acquisition
- With your consent: For any other purpose with your explicit consent
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Your Rights
Under Australian privacy laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Data portability (where applicable)
To exercise these rights, please contact us using the information provided in the Contact section.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
11. International Data Transfers
Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Aurasite.
Email: hello@aurasite.com.au
Phone: +61 420 498 338
Location: Sydney, New South Wales, Australia